FAQ | Discover Bookkeeping Solutions Today

FAQ - Frequently Asked Questions

Questions about Bookkeeping for IT and Tech Services Companies

Getting started

What does Two Geeks Bookkeeping do?

We help small business owners keep clean, accurate financial records so you always know where your money stands and your books are ready when your CPA needs them. Our core work includes organizing and categorizing transactions, reconciling accounts, and delivering clear monthly financial reports in QuickBooks Online. We also take on cleanup and catch-up projects when books are behind or in need of a fresh start.

Who do you work with?

We work primarily with small, service-based businesses, with a particular focus on IT and tech services companies. We understand the way these businesses are structured, how they get paid, and what their financials need to look like.

If you run a service-based business outside the tech sector, we'd still love to hear from you. Reach out and we'll let you know if we're a good fit.

Do you offer a free consultation or discovery call?

Yes. We start every new client relationship with a free 15 minute consultation to understand your business, your current bookkeeping situation, and what you need most. There's no obligation and no cost. Book a call or contact us at info@twogeeksbookkeeping.com or click here to schedule a meeting.

What do you need from me to get started?

Our core monthly bookkeeping service includes:

• Categorization of all income and expenses

• Bank and credit card reconciliations

• Monthly financial statements: Profit & Loss, Balance Sheet, and Cash Flow summary

• Ongoing cleanup of miscategorizations

• Documentation standards and receipt workflow guidance

We also offer one-time cleanup and catch-up projects for businesses that are behind or need a fresh start in QBO.

Services

What bookkeeping services do you offer?

Common bookkeeping services include:

- Monthly categorization of income and expenses

- Bank/credit card reconciliations

- Financial statements (Profit & Loss, Balance Sheet, Cash Flow basics)

- Cleanup of miscategorizations

- Inbox/receipt workflows and documentation standards

Do you provide catch-up or cleanup bookkeeping?

Yes. If your books are behind, messy, or have never been properly set up, we can bring them current and correct foundational issues before moving into ongoing monthly work. We'll need bank statements, your QBO login or existing bookkeeping file, and any relevant tax filing context to get started.

Do you handle accounts payable and accounts receivable?

We record and categorize bills and invoices within QuickBooks Online as part of our standard bookkeeping work. We don't manage vendor payments, collections, or client billing on your behalf, but your QBO records will always give you a clear picture of what's owed and what's outstanding.

Do you run payroll?

We don't run payroll directly, but we work alongside your payroll provider whether that's QBO Payroll, Gusto, or another platform to make sure payroll transactions are correctly recorded in your books each month.

Do you do sales tax?

We don't file sales tax returns, but we maintain your books in a way that makes it straightforward for you or your CPA to pull the data needed for filing. If you're unsure about your sales tax obligations, we'll flag it and point you toward the right resource.

Do you offer CFO/advisory services?

Not at this time. Our focus is on accurate, reliable core bookkeeping. As our firm grows, advisory services may be something we add, but we'd rather do one thing extremely well than stretch thin.

Do you provide tax preparation?

No. We're bookkeepers, not a CPA or tax prep firm. What we do is keep your books clean and organized year-round so that when tax season arrives, your CPA has everything they need without scrambling. We're happy to coordinate directly with your tax professional.

Pricing and packages

How do you price your services?

Monthly bookkeeping is priced on a custom basis, depending on your business size, transaction volume, number of accounts, and complexity. There's no one-size-fits-all number. We'd rather give you an accurate quote than a misleading starting price.

Cleanup and catch-up projects are priced per project, quoted after an initial review of your books.

Do you have a minimum engagement length?

Yes. We require a minimum 3-month commitment for ongoing monthly bookkeeping. This gives us the time to properly onboard your business, get your books in order, and establish a reliable monthly rhythm. After the initial term, services continue month to month.

Are there setup or onboarding fees?

Onboarding fees are assessed on a case-by-case basis. If your books are in good shape and your QBO file is clean, there may be no additional setup cost. If significant cleanup or restructuring is needed before we can begin monthly work, we'll scope and quote that separately. No surprises!

Software, tools, and integrations

What accounting software do you support?

We work exclusively in QuickBooks Online (QBO). It's the platform we know best, and it gives small businesses the right combination of accessibility, reporting, and integration with banks and other tools.

If you're not on QBO yet, that's fine. We'll help you get set up and migrate any existing records as part of onboarding.

Can you work with my existing QuickBooks/Xero file?

Yes. Most clients come to us with an existing QBO file. If the file has issues such as miscategorizations, unreconciled accounts, duplicate entries, etc, then we'll assess what needs to be addressed before beginning monthly work and quote any cleanup separately.

Do you connect to my bank accounts? Is it secure?

We use QBO's secure, read-only bank feed connections wherever available. This reduces manual data entry and improves accuracy without giving us the ability to move or modify your funds. We enforce multi-factor authentication on all platforms, use strong unique credentials, and follow least-privilege access practices throughout. Security is something we take seriously. It's part of our background.

Can you work with payment processors and ecommerce platforms?

For the service-based businesses we work with, this is rarely needed. If you use a platform that feeds into QBO — such as Stripe for client payments, we can discuss how to handle that as part of onboarding.

Process and timelines

How long does monthly bookkeeping take? When will I get reports?

We target delivery of your monthly financials by the 10th of the following month. To hit that target, we ask that clients submit any outstanding receipts or documentation by the 3rd of each month. Because we work with QBO's connected bank feeds, most of the data flows automatically, but timely responses to any questions we flag help us close your books accurately and on schedule.

How do you handle questions and communication?

All client communication runs through ClientHub, our secure client portal. This keeps your financial information off regular email and gives us a clean, organized space to share documents, ask questions, and deliver reports. We respond to client messages within two business days.

Will I have a dedicated bookkeeper?

Yes. Two Geeks Bookkeeping is a husband-and-wife team: Terry and Shelley. You're not being handed off to a rotating staff member or an offshore team. The people you talk to in your discovery call are the people doing your books, every month.

Accuracy, boundaries, and compliance

How do you ensure my books are accurate?

Every account is reconciled against independent bank and credit card statements each month. We maintain consistent categorization rules, document our assumptions, and flag anything unusual for your review before closing the books. If something doesn't add up, we find it, that's the job.

What if I’ve been mixing personal and business transactions?

It happens more often than you'd think, especially in the early stages of a business. We'll help sort through the mixed transactions, correctly classify what we can, and set up cleaner systems going forward. A dedicated business checking account and card will make everyone's life easier. We'll talk through that during onboarding.

Are you a CPA firm? Do you provide legal or tax advice?

No. We are professional bookkeepers, not CPAs or attorneys. We provide accurate financial recordkeeping and reporting, and we coordinate with your licensed tax professional at tax time. We do not provide tax preparation, tax advice, or legal counsel. If you need a CPA referral, we're happy to help point you in the right direction.

Security and data privacy

How do you protect my financial data?

We've built our practice on tools with strong, verifiable security, and as IT professionals, we hold ourselves to the same standard. Our approach includes:

• QuickBooks Online: bank-level encryption and MFA

• Anchor (billing and proposals): AES-256 encryption, TLS 1.2/1.3, 2FA, US-based servers, read-only bank connections

• ClientHub (client portal): encrypted file sharing and secure messaging

• Multi-factor authentication enforced on all platforms

• No transmission of sensitive financial data over standard email

• Unique credentials and least-privilege access practices throughout

Security isn't an afterthought for us, it's how we think.

Who owns my data? Can I get my records if I leave?

Your financial data is yours, period. If you ever leave, we'll deliver a complete set of your reports, confirm that your QBO file is fully in your control, and make sure nothing is left hanging. We want the offboarding process to be as clean as the books we kept for you.

Logistics

Where are you located? Do you work remotely?

We're based in Loudon, Tennessee, and serve local businesses in the Loudon County area and greater Knoxville region. We also work with small businesses across the United States through secure remote bookkeeping, and geography is not a barrier.

How do I contact you?

Email: info@twogeeksbookkeeping.com

Phone/Text: 865-657-1006

Schedule: Click here to schedule a free 15 minute consultation